Refund Policy

Effective Date: May 1, 2026 | Last Updated: May 20, 2026

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14-Day Money-Back Guarantee

Not satisfied? Get a full refund within 14 days of your initial purchase. No questions asked.

1. Subscription Refunds

We want you to be completely satisfied with LumenForge. Our refund policy is straightforward:

First-time purchase: Full refund within 14 days of your initial subscription purchase, no questions asked.
Renewal refunds: If you forgot to cancel and were charged for a renewal, contact us within 48 hours of the charge for a full refund of the renewal period.
Mid-cycle cancellation: When you cancel your subscription, you retain access until the end of your current billing period. No partial refunds are issued for unused days in the current cycle.

2. Spark Credits

Sparks (compute credits) included with your subscription tier are non-transferable. Upon refund of a subscription:

Any Sparks credited from the refunded purchase will be deducted from your balance.
Free daily claimed Sparks are not affected by subscription refunds.

3. How to Request a Refund

To request a refund:

Email billing@studiopxg.com with the subject line "Refund Request".
Include the email address associated with your LumenForge account.
We will process your refund within 5-10 business days.

All refunds are processed by Paddle.com Market Limited, our Merchant of Record, and will be returned to your original payment method.

4. Exceptions

Refunds may not be issued in the following circumstances:

Accounts terminated for violation of our Terms of Service (abuse, fraud, or circumvention of usage limits).
Requests made after 14 days from the initial purchase (evaluated on a case-by-case basis).
Studio tier custom contracts — refund terms are specified in the individual agreement.

5. Chargebacks

If you have a billing concern, please contact us at billing@studiopxg.com before initiating a chargeback with your bank. We are committed to resolving billing issues promptly and fairly. Unauthorized chargebacks may result in account suspension.

6. Consumer Protection

This refund policy does not affect your statutory rights under applicable consumer protection laws, including but not limited to EU consumer protection regulations and the Hawaii Revised Statutes.

7. Contact

Billing Support: billing@studiopxg.com
General Support: support@studiopxg.com
Response Time: Within 1 business day